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Shouldice hospital case study essay - Teodor Ilincai
shouldice hospital case solution essay introduction
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The unique process followed by the hospital helps it to better serve its patients. The hospital is functionally designed with thoughtfully planned features such as low rise stairs conducive to early and ongoing post operative ambulation, but also carpeted for a comfortable, country club vacation feel. At all points of patient contact, hospital staff would be encouraging and improve the morale of the patient.
The hospital wants to continue servicing customers needing hernia repairs, and possibly increase its capacity to meet the increasing demand. Every square foot of the hospital was carpeted except the operating rooms to give a unique experience to the patients. Further, there are 2 types of procedures depending on whether the case is a first-time case or a recurrence.
Description of process the patient experience at shouldice consists of an orientation, tea, friendly supportive staff throughout the stay (hernia operation recovery) all while patients socialize and relax. Service facility shouldice hospital is conveniently located close to metropolitan toronto, just 15miles outside the city, on a sprawling relaxing countryside acreage in a renovated mansion. Preserving the integrity of the shouldice name and brand is of significant enough concern to rule out significantly improving throughput or franchisingoutsourcing. The hospitals concern for employees reflected in its low turnover also keeps employees and therefore patients satisfied.
Shouldice Hospital Case Solution. Problem Definition To increase the
Operations Management Case 1: Shouldice Hospital Limited Submitted to Prof. 0411114 Situation Analysis The Shouldice center employs its own technique.
Shouldice Hospital Case Solution Essay | Medicine and Health.
Free Essays On Medical And Healthcare. Shouldice Hospital Case Solution. leading to increased profits) Note: Introduction of work on Saturday is likely to.
Operating control systems alan odell is the hospital administrator overseeing 91 employees and five departments. To expand to weekend operations, shouldice management will need to consult the staff. Overall, this option has the potential to improve the working environment at shouldice.
Dr shouldice is very concerned about maintaining the shouldice reputation, this option would not enable the close monitoring required to ensure the shouldice procedure and process. Shouldice has actually procrastinated issuing their most recent promotional pamphlets due to a concern over increasingly overburdened wait lists. While the typical recurrence rate for the hernia approaches 10, the gross recurrence rate for all operations performed at shouldice was only 0.
The hospital is functionally designed with thoughtfully planned features such as low rise stairs conducive to early and ongoing post operative ambulation, but also carpeted for a comfortable, country club vacation feel. Exhibit 4 shouldice hospital process exhibit 5 shouldice hospital throughput and capacity current department capacity exam 6 rooms x 20minexam x 3 hours x 5 daysweek 270 patients admitting 2 staff x 10minexam x 4 hours x 5 daysweek 240 patients nursing 2 spots x 10minexam x 4 hours x 5 daysweek 240 patients operating 5 rooms x 60minsurgery x 7 hours x 5 daysweek 175 patients doctors 11 doctors x 60minsurgery x 3 hours x 5 daysweek 165 patients current throughput am 4 surgeries x 5 rooms 20 lunch pm 3 surgeries x 5 rooms 2 (90 min) operations 13 total of 33 operations per day or 165 patients per week new throughput am 5 surgeries x 5 rooms 25 lunch pm 3 surgeries x 5 rooms 2 (90 min) operations 13 total of 38 operations per day or 190 patients per week references heskett j. Compared with the 2,000-4,000 cost of the operation in general, the cost of the entire procedure at shouldice was only around 900 (excluding travel). Work force the 91 shouldice employees are non-unionized, earn higher than average wages and participate in profit sharing.Shouldice Hospital Case Study Essay | Medicine and Health Articles